Community Management is About Strategy

networksThis week’s blog post on online community management is re-posted with permission from Aaron D. Wolowiec,  founder and president of Event Garde, a professional development consulting firm based in Grand Rapids, Mich. Website:

Although still relatively new, online communities are quickly becoming popular platforms for engagement, discussion and membership. Continue reading

Paper, Phone or Web Survey: Which Do I Choose?

web-surveysWeb surveys have surged in popularity in recent years, and for many associations they’ve become the go-to tool for measuring member engagement.  So when and why is it appropriate to choose good old paper or phone-based surveys over electronic? Continue reading

Using Auto Renewals to Enhance Member Retention


Contributed by Mary Byers, CAE

What do health clubs, iTunes, Dropbox, Xbox and Netflix have in common? All require members to participate in monthly billing or auto renewal programs. And all are benefiting as a result.

Author and association consultant Seth Kahan recently hosted a summit on “Private Sector Membership Models,” a growing trend in the corporate world. Continue reading

The Right Questions to Ask on Your Next Membership Survey (Part 2)

Did you Know In last week’s post, we looked at why membership surveys are important, and the basic demographic and personal information you need to understand who your members are. The key to retaining your members – and attracting new ones – is knowing what they need and value, how you can fill those needs, and what they think of your organization. Continue reading

The Right Questions to Ask on Your Next Membership Survey

123-QuestionYou might say, “I already know my members – I am constantly talking to them and getting their feedback.” That’s a great start, and will definitely help you make an overall assessment of your members’ needs. However, there’s a danger in assuming that the select group of people you are talking to all share the same common attitudes and opinions. Continue reading

Organizational Assessments For Associations: A Step-By-Step Guide

greenred-123Signup-Blog-200pxAssessing your organization’s strengths and weaknesses along with the barriers to achieving your goals is an essential – yet often overlooked – step on the path to growing your membership. Be warned: you won’t like everything you see. That’s a good thing, because it will help you identify where you need to improve. Continue reading

The Keys to a Good Membership Pricing Strategy

money-bags1How confident are you in your organization’s membership pricing strategy? Are you doing everything you can to generate the most revenue while satisfying existing members and drawing new ones in?

Promoting the right membership packages and add-ons to the right people at the right price is fundamental to both member acquisition and member retention. Continue reading

Member Retention: The First Step Toward Growing Your Association

member-retention-123signupThe best way to grow memberships is often debated, and many believe that driving new sales is the way to go. However, keep in mind that “an association that adds 5,000 new members a year and maintains a 75% renewal rate will grow to 20,000 members. Continue reading